Return And Exchange Policy

Return & Exchange Policy – The Purna
At The Purna, we take pride in crafting high-quality jewellery. However, if you are 
not completely satisfied with your purchase, we’re here to help! Please read our return 
and exchange policy carefully.
Returns & Exchanges
• We accept returns and exchanges only for damaged, defective, or incorrect
items.
• Due to hygiene reasons, we do not accept returns on jewellery that has been 
used, customized, or purchased on sale.
• To be eligible for a return/exchange, you must notify us within 48 hours of 
receiving the product and provide photos as proof of damage or incorrect items.
How to Initiate a Return/Exchange?
1. Contact Us at [vishwahandmadejewels@gmail.com] within 48 hours of delivery.
2. Provide your order number and clear images of the damaged or incorrect 
product.
3. Our team will review the request and, if approved, provide return shipping 
instructions.
4. Once we receive the returned product in its original packaging and condition, we 
will process a replacement And deliver within 7 working days
Refund Policy
• Refunds will be processed only for damaged or incorrect items.
• Once approved, refunds will be initiated and credited within 5-7 business days and credited 
to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
• Customized jewellery and personalized pieces.
• Used or worn jewellery.
• Items purchased on sale or as part of special promotions.